Cancellation Policy
Welcome to itzonekota.com (referred to as “we,” “us,” or “our”). We value your satisfaction and want to ensure that you have a clear understanding of our Cancellation and Refund Policy. Please carefully review the following policy to understand how cancellations and refunds are processed for orders placed on our website, itzonekota.com (the “Website”).
By making a purchase on our Website, you agree to abide by the terms outlined in this Cancellation and refund Policy. If you do not agree with this policy, please do not place an order.
1. Cancellation Policy
1.1 Cancellation by the Customer: You may request to cancel your order within 24 hours of placing it. To cancel, please contact our customer support team by email or phone. We will make reasonable efforts to accommodate your cancellation request. If your order has already been processed or shipped, cancellation may not be possible.
1.2 Cancellation by itzonekota.com: We reserve the right to cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspicion of fraudulent activity. If we cancel your order, we will provide a full refund of any payments made.
2. Refund Policy
2.1 Refund Eligibility: To be eligible for a refund, you must meet the following conditions:
You requested a cancellation of your order within 24 hours of purchase, and the cancellation was approved.
You have received damaged or defective products.
You have not used the products, and they are in their original, unopened packaging.
2.2 Refund Process: If you meet the eligibility criteria, we will initiate the refund process. Refunds will be processed using the original payment method, and you will receive the refund within a reasonable timeframe, typically within 7–10 business days.
2.3 Refund for Damaged or Defective Products: If you receive damaged or defective products, please contact our customer support team immediately by email or phone We may request photographic evidence of the damage or defect. Once verified, we will arrange for a replacement or issue a refund, as per your preference.
3. Changes to the Policy
4. Contact Us
If you have any questions or concerns about our Cancellation and refund policy, please contact us at:
Email: [email protected]
